Not what you had in mind? Not a problem. If for any reason you are unsatisfied with your purchase, we offer the following easy return policy.
We will gladly refund your purchase within 10 days, with original register receipt and tickets attached to the merchandise. Refunds given will be in the tender paid. Customers may also select a gift card for the value if they wish.
Beyond 10 days, no problem! With original register receipt and tickets attached to the merchandise, any refunds given will be in the form of a gift card in the amount paid. Our gift cards do not expire, so there's plenty of time to choose something amazing.
For returns without a register receipt, valid government issued photo identification must be provided, and any refunds given will be in the form of gift card. Returns may be limited or declined, at our discretion.
We respect your privacy and do not retain your government-issued identification number. Your identification number is electronically converted to a substitute number. This substitute number, together with your identification type, name and address, is stored on our system as set out in our Privacy Notice. Information collected at the time merchandise is returned will only be used to process and track returns and help administer our loss prevention program.
Items returned with gift receipts may be exchanged or receive store credit only. Other restrictions may apply.
We are unable to accept the return of merchandise in unsellable condition. Other exceptions may apply.
If you are a TJX Canada Style + Loyalty member, the return period for a refund in the original tender is extended from 10 to 30 days. Best of all, the program is free to join!
While Marshalls US is the sister company of Marshalls Canada, our systems are not interconnected and our companies are run independent of one another. As a result we are unable to return merchandise purchased in the United States.