product information/recalls

Customers Are Our Top Priority

Marshalls is building its reputation on offering our customers an ever changing selection of brand name and designer clothing, footwear and accessories for the whole family at outstanding values every day. Our customers are our top priority and the quality of product we sell is important to us.

Product Quality

At Marshalls, our values extend to the longstanding relationships we build with our vendors. The vast majority of our merchandise is comprised of name brand goods purchased from name brand vendors. Our vendors warrant to our Company that their goods have been manufactured and shipped in accordance with all applicable laws, regulations, and industry standards, including human rights standards.

If merchandise is found to be inconsistent with safety standards, we take appropriate steps and will remove the product in question from sale if necessary. In the case of product recalls conducted in cooperation with governmental agencies, we work closely with our vendors and/or the appropriate agencies to ensure the required recall information is available to our customers. We have solid practices in place which include instructing our stores to quickly pull recalled product off our shelves and posting in-store signage to inform customers of actions they may take. Our customers may always contact Customer Service at 1-800-646-9466 for additional information.

Product Recalls

For your convenience, we provide below a list of products sold by Marshalls Canada that have recently been recalled in cooperation with Health Canada and other federal agencies. You can review further details, such as the steps you may take if you purchased the recalled item(s), by clicking on each link. The list below is limited to recent recalls, and, though we do try to keep it up to date, it is not intended to be an authoritative list of recalled products. For more information about product safety and safety recalls, please visit www.hc-sc.gc.ca.

Canning Jar Lifter Recalled by Progressive International and Atlantic Promotions February 2013

Mother's Touch Baby Bather and Deluxe Baby Bather Recalled by Summer Infant August 2012

Crib Fringe Recalled by Babylicious Products August 2012

Soy Candles Recalled by Bath Petals - Joint Recall with TJX Canada, Health Canada, and the United States Consumer Product Safety Commission
(US CPSC) July 2012

Small and Medium Folding Step Stools Recalled by Kennedy International - Joint Recall with Health Canada and the United States Consumer Product Safety Commission (US CPSC) May 2012

Jelly Belly Christmas Deluxe Mix Recalled by Winners Merchants International January 2012*

Additional "Zip Zap" Brand Sleeper Recalled by Brecrest Babywear January 2012

Basic Rhythms Xylophone Recalled by Step 2 December 2011

Cell Phone Chargers by foneGEAR Recalled by Health Canada and the Electrical Safety Authority November 2011

Certain Protein Products Recalled by Prolab Nutrition October 2011

This Product Info/Recall page is as of April 8, 2013.

*Recalls conducted of TJX private label merchandise remain on our product recall list for approximately three years. All other product recalls remain on this list for approximately 18 months.