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- customer inquiries -

Other than where to find the best brand name deals, here are some things you've been asking about.

Q:  Can I return or exchange products I bought in the US?

A:  While Marshalls US is the sister company of Marshalls Canada, our systems are not interconnected and our operations are separate. As a result we are unable to return merchandise purchased in the United States, similar to other retailers who have stores in both countries.

Q:  Do Marshalls gift cards purchased in the US work in Canada?

A:  Unfortunately not. We have a different systems set up and our registers will not recognize gift cards purchased from the US.

Q:  Why are some products more expensive in Canada vs. the US?

A:  The cost of doing business is greater in Canada so our prices need to be higher to account for these expenses. The exchange rate is just one factor. Higher costs in Canada including payroll, property, sales tax, along with labour, make products more expensive regardless of exchange rate. Higher import duties and tariffs also increase the cost of goods sold in Canada.

Q:  Does Marshalls Canada carry the same products as Marshalls US?

A:  We carry the same type of merchandise as our sister stores in the United States, but run the businesses separately. So, while you will see different merchandise in each location, we think that our customers will love the merchandise mix.

Q:  Can I use my TJX Private Label credit card in Marshalls Canada?

A:  Your TJX Private Label credit card is only valid for use in Marshalls stores situated in the United States and Puerto Rico.

Q:  How do I locate a particular product or size in a Marshalls store?

A:  Marshalls is an off-price retailer, and the average store receives several deliveries per week, with each delivery containing thousands of items. Our rapidly changing assortments create that “treasure hunt” shopping experience that our customers love. As a result, no two Marshalls stores carry the same merchandise. For this reason, we are unable to provide a tracking service for our customers. However one thing is for certain, we will offer you a desirable and rapidly changing mix of high quality merchandise, always at amazing values!

Q:  Can I shop for Marshalls on-line?

A:  At this time, Marshalls does not have an e-commerce site. However, because there is always a possibility, we suggest that you register for Marshalls e-mail to keep up with all the latest information.

Q:  How can I apply for a job opportunity at Marshalls?

A:  To become a part of our Marshalls family please click here.

Q:  Can I purchase gift cards on-line?

A:  At this time gift cards are only available in-store.

Q:  What is your return policy?

A:  Within 10 days, with original register receipt and tickets attached to the merchandise, any refunds given will be in the tender paid.

After 10 days, with original register receipt and tickets attached to the merchandise, any refunds given will be in the form of a gift card in the amount paid.

For returns without a register receipt, valid government issued photo identification must be provided, and any refunds given will be in the form of a gift card.

We respect your privacy and do not retain your government-issued identification number. Your identification number is electronically converted to a substitute number. This substitute number, together with your identification type, name and address, is stored on our system as set out in our Privacy Notice. Information collected at the time merchandise is returned will only be used to process and track returns and help administer our loss prevention program.

All returns require customer signature. Returns may be limited or declined, at our discretion.

Items returned with gift receipts may be exchanged or receive store credit only. Other restrictions may apply.

We are unable to accept the return of merchandise in unsellable condition. Other exceptions may apply.

While Marshalls US is the sister company of Marshalls Canada, our systems are not interconnected and our companies are run independent of one another. As a result we are unable to return merchandise purchased in the United States similar to other retailers who have stores in both countries.

Q:  Do you offer gift receipts?

A:  Yes, we are pleased to offer gift receipts for your shopping convenience. Please keep in mind, items returned with gift receipts may be exchanged or receive store credit only. Other restrictions apply.

Q:  What is the TJX Canada STYLE+™ Loyalty Program?

A:  TJX Canada STYLE+™ is a loyalty benefits program that can be used at your participating Winners, HomeSense or Marshalls stores (in Canada). Best of all, it's free to join! Click here for more information and to find out how you can become a member.

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Product shown on this site is representative of the merchandise in our stores. Styles and items will vary by store.